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Pinnpoint Uxbridge
Pinnpoint Uxbridge is a build to rent estate consisting of 234 luxury studio, 1, 2 and 3 bedroom apartments as well as penthouse apartments spread across 3 blocks, built on the former RAF Uxbridge St Andrews Triangle site.
Built in 2019 the site is owned by Annington and managed by PRSim/LSL.
With a property portfolio worth over £8.5bn Pinnpoint Uxbridge is a flagship site for the landlords.
Client:
Pinnpoint
PRSim/LSL
Anningnton
Location:
Uxbridge, UB10
Date:
July 2022
Category:
PRS/BTR
01. History
JPL Group’s first involvement with Pinnpoint was in late 2019, where we were invited by PRSim to do all of the end-of-tenancy property remedials. The general site maintenance had previously been managed by a large property FM company, but due to poor management and budget overspends the site was in a very poor state, with unkept and very over-grown communal grounds, dirty interior communal areas, faulty alarm, and CCTV systems and poor compliance management.
Many of the issues were picked up by our team and reported back to the on-site management team, and where possible within our remit at the time were rectified.
In early 2020 JPL Group took over the site maintenance contract, and were tasked with getting the site back up to the standard the tenants and landlords expected.
02. Solutions
Having already got a small on-site team in place we were able to start making a difference from day one, a strategy and plan were put in place to ensure the most important areas were dealt with first.
Everything from bringing the internal communal areas back to a clean, welcoming standard, the communal lawns and gardens cut, trimmed and de-weeded (which had not been touched for over 6 months), ensuring all site complaince was updated and recorded at the correct regular intervals, underground car park deep cleaning and regular cleaning to starting a communal area redecoration program which is a monster task in itself.
As well as ensuring all of the above was being completed we took on all the apartment maintenance and remedials which included reactive and planned maintenance, end of tenancy remedials and cleans, as well as property inspections.
The landlords want as few viod properties as possible, and set a target of 5 working days from tenacy end to new tenancy start, and with upto 15 tenancy changes per week quite the task, especially when many apartments require a full redecoration and maintenance repair, but, we are very proud to say that we have never had to push back a move in and have completed all works within the 5 days.
We put many systems in place that were both benificial to tenants and financially beneficial to the landlords, an example of this was waste management, with the site having 7 bin stores a lot of houshold waste and recycling was being mixed up and incorrectly disposed of by tenants, which was costing the landlords £1000’s of fines from Hillingdon council waste collection due to contaminated loads, we installed a new waste disposal process which has resulted in zero fines in the last 12 months, Pinnpoint also had a fly tipping problem, with tenants having no way to dispose of bulky items, again this was costong the landlords over £10,00 a year to dispose of, being a licenced waste carrier JPL Group set up an online collection/disposal system allowing tenants to book in and pay for the removal of their unwanted items, as a result of this the landlords have beared no removal/disposal costs in the last 12 months.
03. Range of Services
- Daily, Weekly & Monthly Complaince inc fire alarm testing, access control testing, apartment smoke & heat alarm testing, legionnaires testing
- Daily Site Walk Round & Inspection checking all areas of the site as are they should be, reporting any issues to the site management team and rectify any issues found
- Daily Site Litter Pick litter picking of the enire site inc pathways, roads, communal gardens and underground car park
- Communal Waste Management ensuring bins are taken out on collection days, cleaning/disenfecting the bin stores and managing the incorrect disposal of household waste by tenants
- Reactive, Planned & Emergency Site Maintenance ensuring access control, cctv and site security is working as it should be, dealing with floods, blockages and leaks and anything else under our remit
- Reactive Property Maintenance broken/blocked toilets to taps working, leaks, drianage issues, faulty domestic appliance repairs and installs, faulty ventilation systems and fire safety equipment, trouble shooting under floor heating issues, as well as HCU and Ventilationm issues, our team can fix and repair 99% of issues on site, if it breaks we fix it
- Planned Property Maintenance removal and disposal of items left by tenants, end of tenancy remedial works from 1 wall to a complete 3 bedroom apartment redecoration, repairing or replacing items broken or beyond reasonable wear and tear, which can be anything from a toilet seat to a complete new laminate floor being layed.
- Cleaning Services the daily cleaning of all communal areas across 3 blocks upto 6 floors per block including carpets/stairs/lifts/windows/doors and bio-cleans, plus all the properties end of tenancy cleans, deep cleans and sparkle cleans
- Apartment & Site Security key holding, lock changes, CCTV monitoring
- Communal Grounds Management ensuring the grounds are well kept and lawns/plants are in good conndition, this included JPL Group installing an irrigation system with over 2000 metres of pipework and irrigation to ensure all areas are watered at regular timed intervals
04. Results
We are very proud to have Pinnpoint Uxbridge back to the standard expected by the landlords, tenants and visitors, making it a very welcoming, safe and happy place to live and visit.
The landlords regularly visit the site and always congratulate our team on the excellent job they do, our team care as much as the landlords do about the site and this shows.
Since using JPL Group we have cut the financial overheads for the landlords by over 35%, with set monthly communal maintenance and cleaning charges, set and agreed charges for end of tenancy apartment repairs, remedials and cleaning, and reasonable quotes for unexpected maintenance works as well as reduced paperwork for the onsite management team.
Our onsite team are happy and friendly, easily recognisable by tenants who see them as part of their community, to the point they always get invited to communal events.